Case Study: Bedford Water Authority achieves smarter maintenance and automation with OpenGov

Bedford Water Authority (VA) Transitions to the Cloud for Smoother Integrations and Automations, and Establishes Preventative Maintenance Programs

Bedford Water Authority was struggling with a reactive maintenance approach and time-consuming manual processes across water and wastewater operations. Using OpenGov Asset Management, the authority needed better integrations, automations, and a way to build a preventative maintenance program while keeping assets and water testing information organized.

OpenGov helped Bedford Water Authority create more than 100 automations, automatically assign and update up to 1,000 work orders each month, and streamline access to manuals and asset documents. The result was faster maintenance workflows, safer proactive water testing, and early identification of equipment issues; within days of launching preventative maintenance, the team found several assets that had never even received an oil change. OpenGov also gave leaders clearer labor data for workforce planning and hiring.

Bedford Water Authority

Anthony Browning

Asset Management Specialist