Case Study: Vidéotron achieves converged billing and one-stop customer service with Openet Convergent Mediation

Videotron - Customer Case Study

Vidéotron, a leading Canadian integrated communications company, wanted to deliver a true one-stop shopping experience across cable broadcasting, Internet access, cable telephony, wireless, and more. To support single billing and a seamless customer experience, the company needed a flawless, scalable convergent mediation and network data collection solution for its data, video, and voice services. Openet provided its Convergent Mediation system to meet that need.

With Openet’s Convergent Mediation in place, Vidéotron was able to reduce costs through consolidated billing mediation, improve revenue by helping ensure service availability, and deliver accurate billing for current services while preparing for future growth. The results supported Vidéotron’s ongoing expansion, and the company was ranked Québec’s most respected telecommunications company for the tenth consecutive year based on a Léger survey.

Vidéotron