Case Study: Stripe improves support, user understanding, and fraud detection with OpenAI GPT-4

Stripe leverages GPT-4 to streamline user experience and combat fraud

Stripe, a payment platform, sought to enhance its developer support, understand user businesses more efficiently, and strengthen its fraud detection capabilities. To address this challenge, the company partnered with vendor OpenAI to explore applications of its GPT-4 language model.

OpenAI's GPT-4 was implemented to scan and summarize business websites, answer technical support questions by parsing documentation, and detect fraudulent activity on community forums. This solution from OpenAI resulted in the identification of 50 use cases, with GPT-4 even outperforming human reviewers in business classification tasks and enabling Stripe to mobilize 100 employees to prototype new features.

Stripe

Eugene Mann

Product Lead, Applied Machine Learning