Case Study: Washington Odd Fellows Home achieves a 33% decrease in employee turnover with OnShift

Washington Odd Fellows Home Decreases Employee Turnover Using OnShift

Washington Odd Fellows Home is a not-for-profit continuing care retirement community in Walla Walla, WA, with 240 employees serving independent living, assisted living, skilled nursing and rehabilitation. The community faced manual, error-prone Excel scheduling, limited employee-manager feedback (especially on third shift), inconsistent rewards and communication gaps in a semi-rural labor market, which contributed to high turnover and frequent call-offs.

They implemented OnShift Schedule and OnShift Engage to centralize online scheduling, automate messaging, run pulse surveys and administer a points-based rewards program. Within six months they saw a 33% decrease in turnover, a 26% reduction in shifts with call-offs, a 7% increase in staff satisfaction and measurable gains in on-time punches, camaraderie and the ability to act quickly on employee feedback.

Washington Odd Fellows Home

John Brigham

CEO