Case Study: Tandem Living achieves 31% decrease in overtime and 52% fewer employee call-offs with OnShift

Tandem Living Sees Drops In Overtime & Call-Offs Using OnShift

Tandem Living, a Pennsylvania provider of residential, personal care, skilled nursing and memory support services with nearly 500 team members, struggled with paper-based scheduling, manual all-staff emails and inconsistent employee recognition. These gaps made it difficult to manage open shifts and overtime, respond to census fluctuations, enable flexible shift swaps or partial pickups, and keep staff engaged and informed.

By implementing OnShift Schedule, Engage and Wallet with a mobile app, Tandem Living moved to proactive, visible scheduling, easy shift pickup and swaps, automated rewards and on-demand earned wages. The results included a 31% drop in overtime, a 52% reduction in employee call-offs, 18,000 employee-requested shifts (yielding $25K and 1,500 hours in administrative savings), $106K accessed through OnShift Wallet, and 100% of employees saying they would recommend working there.

Tandem Living

Justin Lewis

Human Resources Recruiter