Case Study: St. Andrew’s at Francis Place achieves a 92% drop in call‑offs and improved retention with OnShift

St Andrew’s at Francis Place Combats Rural Hiring & Retention Challenges with OnShift

St. Andrew’s at Francis Place is a faith-based, not-for-profit skilled nursing and short-term rehab community in Eureka, MO, serving a small town of about 12,000. Facing a limited local candidate pool, tight budgets that make matching competing wages difficult, and burdensome manual tasks for collecting feedback and administering rewards, the facility needed a way to attract and retain staff and reduce administrative overhead.

By deploying OnShift Schedule and OnShift Engage — mobile scheduling, automated short surveys, and instant, automated rewards — Francis Place streamlined scheduling and recognition while increasing visibility and flexibility for employees. The results: a 92% drop in call-offs, a 38% rise in shift requests, an 8% boost in employee satisfaction, turnover 13% below the state nursing average, nearly 100% staff adoption of the mobile app, and strong employee feedback from over 1,100 surveys.

St. Andrew’s at Francis Place

Darla Shular

Human Resource Manager