Case Study: Spring Hill Senior Communities boosts associate engagement and cuts overtime with OnShift

Spring Hills Senior Communities Drives Associate Engagement & Satisfaction With OnShift

Spring Hills Senior Communities, a 14‑community senior living operator across six states with more than 700 healthcare associates, faced inefficient manual scheduling, fragmented communication (group texts, email, phone) and no programmatic way to engage and retain staff while trying to be an employer of choice.

Partnering with OnShift (Schedule, Engage, Wallet) introduced a mobile app, automated rewards and streamlined scheduling with proactive overtime controls and virtual onboarding. The result: 15% less overtime, a 14% boost in employee satisfaction (75% average satisfaction), a 110% jump in survey response rates, 137% more scheduling logins, nearly 600 shifts auto‑approved, and thousands of messages driving better communication and engagement.

Spring Hill Senior Communities

Diana Marks

Director of Operational Efficiency & Performance