Case Study: SeniorCare EMS achieves a 35% reduction in shift vacancies with OnShift Employ (OnShift)

SeniorCare EMS Streamlines Recruiting & Hiring With OnShift Employ

SeniorCare EMS, the largest commercial ambulance service in the New York City metro area with more than 1,000 employees and 150 ambulances, struggled with slow, manual recruiting and hiring. Fragmented processes, limited visibility into candidate pipelines, no behavioral assessments, and slow follow-up in a competitive labor market led to missed candidates, frequent shift vacancies and turnover from poor culture fit.

By implementing OnShift Employ’s end-to-end talent acquisition platform—automated workflows, centralized candidate database, integrated job advertising, behavioral assessments and automated communications—SeniorCare EMS sped hiring and improved fit. Results include a 35% reduction in shift vacancies, a 2.5-hour application-to-offer time, 20% of recruiting budget reallocated to higher‑value marketing, increased applications, better-quality hires and improved retention and recruiter satisfaction.

SENIORCARE EMS

Ross Terranova

Human Resources Manager