Case Study: Northbridge Communities achieves fewer unfilled shifts and higher employee engagement with OnShift

Northbridge Communities Reduces Unfilled Shifts and Enhances Employee Engagement with OnShift

Northbridge Communities, a 18-site senior living operator with 1,600 staff across Maine, Massachusetts, and New Hampshire, struggled with no formal scheduling system integrated with payroll. Administrators faced limited scheduling visibility, rising overtime, time-consuming manual tasks for collecting feedback and managing rewards, and lacked an efficient way to communicate with staff.

Northbridge implemented OnShift Schedule, OnShift Wallet, and OnShift Engage to centralize scheduling, enable mobile shift requests and trades, automate rewards, and offer earned-wage access. The result: 1,200+ administrative hours saved, a 109% increase in employee shift requests, 4,500+ auto-approved shifts (about $6,600 annualized savings), overtime reduced to 5%, $1.2M accessed via earned-wage advances, a 69% increase in platform logins, and an 80% employee satisfaction rate.

Northbridge Communities

Kristen Mearls

Talent Engagement Specialist