Case Study: Next Step Healthcare achieves 33% overtime reduction and $105K savings with OnShift

Next Step Healthcare Relies On OnShift To Find Success During COVID-19

Next Step Healthcare, a skilled nursing provider with 2,500 employees across 28 communities in MA, NH and ME, entered 2020 riding improvements in overtime, agency use and punch accuracy. When COVID-19 struck, those gains were threatened and the organization needed a way to maintain safe, cost-effective staffing while keeping staff informed and engaged.

By leaning on OnShift’s scheduling and labor-management platform—real-time PPD reporting, centralized messaging, auto-approve shift requests and hands-on customer success support—Next Step stabilized staffing and automated routine decisions. From April to October 2020 they cut overtime 33% (approximately $105K saved), reduced punch discrepancies 17% (Jan–Oct 2020), filled 41% of shifts via auto-approve and improved employee communication and engagement.

Next Step Healthcare

Josh Robertson

Dir. of Performance Improvement