Case Study: LECOM Institute for Successful Living achieves 80% reduction in unfilled shifts with OnShift's SAMI

LECOM Institute for Successful Living across 4 senior care facilities

LECOM Institute for Successful Living is a four-facility senior care organization with about 600 employees serving 400+ residents. Using pen-and-paper scheduling, the team struggled to track staff availability across buildings, faced frequent unfilled shifts that forced them to cap census, and battled staff burnout and inefficient processes for bringing in external workers.

After implementing SAMI (ShiftKey + OnShift Scheduling Automation Marketplace Integration) in late 2023, LECOM cut unfilled shifts by 80% across all sites (94% at one community), increased employee shift requests by 26%, and grew census by up to 27% at a location. The streamlined system saved roughly 16 administrative hours per week (more than $11,000 annually) and let schedulers reliably fill gaps with preferred independent professionals, removing the previous census cap.

LECOM Institute for Successful Living

Jaime Babiak

VP of Operations