Case Study: Senior Living Communities achieves 15.6% lower turnover and $300K+ labor savings with OnShift

How We Are Creating a Culture of Stability

Senior Living Communities, a nine-community continuing care retirement operator across five states, faced high caregiver turnover and frequent scheduling frustrations caused by paper-based processes, inconsistent communication and staff dissatisfaction—issues that threatened care quality, resident relationships and occupancy.

To address this, the company appointed a VP of Talent Management, gathered employee feedback and implemented OnShift’s scheduling, communication and labor-management platform alongside employee-focused benefits (flex PTO, 401k, scholarships). The changes boosted scheduling efficiency by 75%+, cut time-to-fill call-offs by 50%, reduced overtime up to 28%, saved about $300,000 annually and drove a 15.6% reduction in turnover while improving staff satisfaction and Five‑Star staffing consistency.

Senior Living Communities

Ben Thompson

Vice President of Special Projects