Case Study: Harbor House Ministries cuts unfilled shifts 23% and boosts employee satisfaction to 90% with OnShift's SAMI

Harbor House Ministries increases shifts filled by employees with SAMI

Harbor House Ministries, a residential care provider founded in 2004 for adults with complex disabilities, faced persistent staffing challenges: specialized care needs made it hard to find qualified professionals, workforce shortages increased overtime and burnout, schedulers (who are also caregivers) were overwhelmed by a disjointed process across three buildings, and the staffing agency they relied on suddenly stopped serving the area.

In January 2024 they adopted OnShift’s ShiftKey-powered SAMI, using schedule automation and network-building tools to re-engage trusted independent professionals, let employees request open shifts via the mobile app, and give managers full visibility into worker history and availability. The result: 23% fewer unfilled shifts, a 15% increase in employee hours, 135+ shifts filled in three months, at least two hours of scheduler time saved per week, 90% employee satisfaction, and 100% workforce transparency—leading to full occupancy and less staff burnout.

Harbor House Ministries

Lisa Merchant

Office Manager