Case Study: Graceworks Lutheran Services achieves 1‑in‑5 shift coverage and flexible scheduling with OnShift

Graceworks Lutheran Services Combats Staffing Shortages with OnShift

Graceworks Lutheran Services, which employs 1,100 staff across 40 group homes serving adults with developmental disabilities in the greater Dayton and Cincinnati areas, struggled with paper-based scheduling that blocked corporate oversight and cross-home visibility. Home managers spent hours filling call-offs, often worked extra shifts, and repeatedly contacted the same limited pool of staff, leaving PRN workers disengaged and driving costly overtime and manager burnout.

Implementing OnShift Schedule centralized PRN staff, enabled staff-sharing across homes, introduced mobile scheduling and targeted messaging, and provided real-time labor visibility. As a result, six-week schedules are created in minutes, the PRN pool grew by 20%, roughly 1 in 5 shifts are now filled by shared staff, 40% of employees picked up shifts at other homes, overtime was reduced, and employee satisfaction and hiring competitiveness improved.

Graceworks Lutheran Services

Jennifer Wurzelbacher

HR Manager