Case Study: Friendship Village achieves 75% faster scheduling and increased staff satisfaction with OnShift

Friendship Village Improves Scheduling Efficiencies 75% and Boosts Staff Satisfaction

Friendship Village in Tempe, Arizona is a 128-bed, five-star continuing care community managed by Life Care Services. Despite high-quality resident care, the community struggled with an outdated, paper-based scheduling process for 165 nursing staff that wasted hours daily, left managers without timely data, made filling call-offs slow (about 30 minutes per shift) and concentrated extra shifts — and overtime — among a few employees.

Friendship Village implemented OnShift’s web-based scheduling and communications platform, using template-driven automation and multi-channel alerts to identify and notify qualified staff in seconds. The change cut schedule creation and management time by 75%, sped up call-off resolution to a few clicks, improved shift distribution and staff visibility, increased employee satisfaction, reduced overtime and seasonal staffing needs, and created reliable documentation for better hiring and performance decisions.

Friendship Village