Case Study: Essex Meadows eliminates agency usage, saves $100,000+ and improves resident care with OnShift

Essex Meadows Eliminates Agency Usage and Improves Resident Care

Essex Meadows, a 45-bed continuing care community managed by Life Care Services, struggled with time-consuming, paper-based scheduling that left staff unclear about assignments and forced frequent use of outside staffing agencies. Schedulers spent hours creating and updating rosters, call-offs occurred up to five times per week, and the community was spending more than $100,000 annually on agency staff—raising concerns that unfamiliar caregivers were undermining resident relationships and quality of care.

To solve this, Essex Meadows implemented OnShift’s web-based scheduling and shift management SaaS, going live in weeks. The system automated schedule creation and real-time call-off resolution (via text, email or phone), cutting schedule prep from four hours to 30 minutes and reducing call-off resolution time by over 90%. The community eliminated agency use—saving $100,000+ per year—while improving resident continuity of care, staff satisfaction and equitable shift distribution.

Essex Meadows