Case Study: Edgewood LifeCare Community boosts employee retention 10% and eliminates agency workers with OnShift

Edgewood Improves Employee Retention with OnShift

Edgewood, a LifeCare community north of Boston that provides independent living through skilled nursing, struggled with paper-based scheduling and robo-calls that were time-consuming, error-prone and opaque. These manual processes drove high overtime, frequent use of expensive agency staff, slow shift fills and poor communication that frustrated employees and harmed retention.

Edgewood implemented OnShift’s online scheduling, predictive overtime alerts and automated messaging to streamline staffing and communications. As a result they eliminated agency usage, operate consistently below 3% overtime, fill open shifts in about 5 minutes, reduced no‑shows and reclaimed scheduler time—driving a roughly 10% improvement in employee retention.

Edgewood LifeCare Community

Diane Sanchez

Scheduler