Case Study: Eagle Lake Village achieves 33% reduction in overtime and full staffing with OnShift

Eagle Lake Village Uses OnShift To Improve Employee Satisfaction and Retention While Serving More Seniors

Eagle Lake Village is a 76-bed CiminoCare senior living community in California with 35 staff who struggled to stay fully staffed due to a small recruitment pool. Staffing shortages led to rising overtime, employee burnout, and a time-consuming, administrator-managed scheduling process that left employees frustrated and unable to view or manage shifts independently.

By implementing OnShift Schedule’s mobile app, messaging, and scheduling templates, the community gave employees control over time-off and shift pickup, streamlined communications, and cut administrative scheduling to about 15 minutes per week. Results include a 33% reduction in overtime in five months, all open positions filled, a 44% increase in resident occupancy, and higher employee engagement through frequent app use.

Eagle Lake Village

Holly Suiter

Administrator