Case Study: Ciena Healthcare achieves $427,000 in annual administrative cost savings and 32% lower overtime with OnShift

Ciena Healthcare uses OnShift to make scheduling more manageable, cuts $427,000 in administrative costs

Ciena Healthcare, a national network of 80+ skilled nursing, rehab, sub-acute and assisted living facilities, struggled with inefficient paper scheduling that left employees unable to view or change shifts, created poor transparency with schedulers and payroll, made overtime hard to manage, and prevented meaningful employee feedback.

By implementing OnShift Schedule and OnShift Engage, Ciena automated scheduling, enabled mobile shift requests and auto-approvals, improved visibility and communication, and collected regular employee feedback. The change saved $427,000 in annual administrative costs and 28,000+ scheduling hours, cut agency hours 73%, reduced monthly overtime by 32% at one community, increased employee shift requests by 15%, and supported broad employee engagement through frequent surveys.

Ciena Healthcare

Amanda Cooper

DoN, Laurels of Kettering