Case Study: Thompson Truck & Trailer achieves streamlined AP automation with onPhase

Thompson Truck & Trailer cuts AP weekend work and paper storage with onPhase

Thompson Truck & Trailer, a multi-location heavy truck dealership, faced significant challenges in its accounts payable process. As a one-person department handling up to 3,000 invoices monthly, the AP specialist was mired in a manual, paper-based system that relied on email threads and constant follow-up. This process was fragile, created bottlenecks, and frequently required weekend work, a risk that became critically apparent during an unexpected employee absence. They sought a solution from onPhase for AP automation to bring visibility and consistency to their workflow.

By implementing onPhase's AP automation solution, Thompson Truck & Trailer centralized its invoice and approval workflow. This eliminated the need for weekend work and drastically reduced manual tasks. The measurable impacts included cutting statement processing time from over a week to just one to two days, reducing distribution runs by half, and slashing year-end paper storage from 35 boxes to just 6. The onPhase solution created a resilient process that no longer depended on a single person, giving the team more control and allowing them to focus on higher-value accounting work.

Thompson Truck & Trailer