Case Study: Syracuse University digitizes forms and improves student data collection with onPhase

Syracuse University digitizes forms with onPhase, reducing invoice processing by 60%

Syracuse University faced challenges with inefficient paper-based processes for collecting student feedback and enrollment forms. Their Office of Food Services had low engagement with manual comment cards, while the Office of First Year and Transfer Programs struggled with inaccurate data and staff time spent on reconciliation. The university sought to digitize these forms but wanted to avoid the high cost and effort of internal development. They turned to the onPhase platform for a document management and forms solution.

Using onPhase, the university empowered its staff to create their own custom digital forms and solutions. This eliminated the reliance on paper, streamlined data collection, and improved accuracy. The implementation by onPhase also provided significant financial benefits for the university, including the discovery of $785,000 in high-risk spend and $870,000 in duplicate spend.

Syracuse University