Case Study: Polk State College reduces administrative workload with onPhase Document Management and Web Forms

Polk State College - Customer Case Study

Polk State College, a multi-campus institution serving over 20,000 students, experienced rapid growth that overwhelmed its outdated paper-based registration and filing system. This inefficiency caused significant administrative strain and student frustration with slow service and misfiled documents. Seeking a budget-friendly solution to improve service quality, the college's Director of Enrollment & Services partnered with onPhase for their Document Management and Web Forms solutions.

The implementation of onPhase's intuitive tools streamlined document management and form processing across departments. The solution had a measurable impact, reducing the administrative workload by approximately 80 hours per week. Students also benefited from immediate access to their documents, which could be easily retrieved by name or ID number. The success led Polk State College to expand the use of onPhase throughout the institution, creating a cohesive and efficient system.

Polk State College

Kathy Bucklew

Registrar