Case Study: Orange Lake Resorts achieves paperless document management efficiency with onPhase

Orange Lake Resorts - Customer Case Study

Orange Lake Resorts, a vacation ownership company, faced significant operational challenges due to its heavy reliance on inefficient, paper-based processes for tasks like deeding and onboarding. This paperwork created silos, increased labor costs, and caused delays that diverted focus from customers. They needed a solution that would integrate with their existing HR system, Ultipro, without causing business disruption, and turned to onPhase for a document management solution.

onPhase implemented its Document Management system, which provided instant employee access to documents through features like full-text search, automated routing, and auto-indexing. The solution used OCR and scanning to create an electronic repository, eliminating lost documents and disorganization. This resulted in tremendous labor savings for Orange Lake Resorts and established real-time communication between the onPhase software and their databases, allowing for immediate record updates and access. The efficiency gains were so significant that the company now plans to expand the use of onPhase into its Accounts Payable department.

Orange Lake Resorts

Subash Ghamandi

Senior Innovations Manager