Case Study: Northwestern University achieves faster, error-free registrar workflows with onPhase

Northwestern University rolls out workflows in less than two weeks with onPhase

Northwestern University faced a challenge at the onset of the COVID-19 pandemic when it needed to rapidly pivot three important paper-based registrar processes online. The university required a solution to handle course additions and withdrawals without in-person contact, all while maintaining its high level of service and communication for students. They turned to onPhase and its Forms & Workflows solution to address this critical need.

onPhase rapidly implemented custom digital workflows in less than two weeks, using only half of the estimated project hours. The solution provided data validation, rejection, and escalation features, and integrated seamlessly with the university's Active Directory. The immediate success led Northwestern to expand its use of onPhase for numerous other processes. The vendor's solution kept crucial procedures error-free and adaptable during the global health crisis, eliminating manual paper processing and positioning the university for continued operational success.

Northwestern University