Case Study: Northwestern University streamlines registrar workflows with onPhase

Northwestern University - Customer Case Study

Northwestern University, a private higher education institution, faced a critical challenge at the onset of the COVID-19 pandemic when it needed to rapidly pivot three key paper-based registrar processes online. The university required a solution to handle course additions and withdrawals digitally without compromising service quality or safety protocols. They turned to onPhase and its Forms & Workflows solution to address this urgent need.

onPhase rapidly implemented custom digital workflows in under two weeks, using only half the estimated project hours. The solution provided data validation, rejection, and escalation features, and integrated seamlessly with the university's Active Directory. The immediate success led Northwestern to expand its use of onPhase for numerous other processes, including petitions to graduate and credit transfers. This implementation kept crucial registrar procedures error-free and adaptable, enabling the university to maintain its high standard of service throughout the crisis and beyond.

Northwestern University

Nicholas Tonozzi

Associate University Registrar