Case Study: Goodwill Industries of Middle Tennessee achieves 25% less paperwork and $100,000 in annual savings with onPhase Document Management

Goodwill Industries of Middle Tennessee, Inc - Customer Case Study

Goodwill Industries of Middle Tennessee, Inc., a non-profit organization, faced significant challenges with inefficient and paper-heavy HR and payroll processes. Their ever-shifting workforce generated a surplus of paperwork, leading to time-consuming manual management and a growing need for physical storage. onPhase addressed these issues by implementing its Enterprise RPA and Document Management solution.

The solution from onPhase provided fluid features like automated document routing and full-text search, which eliminated physical paper storage. This resulted in a 25% reduction in time spent on paperwork, a 70% reduction in interdepartmental inquiries, and over $100,000 in annual savings for Goodwill.

Goodwill Industries of Middle Tennessee, Inc.

Ed O’kelley

Senior Director of Technology Solutions