Case Study: City of Dover improves transparency and efficiency with onPhase

City of Dover expands onPhase from 1.5 to 12 departments

The City of Dover, New Hampshire, faced a challenge in efficiently managing and providing access to its documents across multiple departments. Its legacy paper-based systems were inefficient, required manual entry, and forced constituents to visit city offices in person for public records. To address this, the city sought a new document management solution from vendor onPhase to streamline information flow and improve transparency.

By implementing onPhase's document management and workflow automation platform, the city digitized its records and processes. The solution facilitated secure internal access to files, enabled remote public access to records, and automated approval workflows. As a result, the City of Dover significantly increased operational efficiency, reduced costs, and achieved its goal of greater transparency for its constituents.

City of Dover