Case Study: City of Dover achieves greater transparency and efficiency with onPhase document management

City of Dover - Customer Case Study

The City of Dover, New Hampshire, needed a new system to streamline document access and management across its departments. The city lacked efficient file retrieval and had no method for remote public access to records, requiring citizens to visit offices in person. They sought a solution to enable inter-departmental sharing, provide public web access, and reduce manual data entry. To address this, the city chose a document management solution from onPhase.

onPhase implemented its electronic document management and workflow automation platform, which was quickly adopted by numerous city departments. The solution provided secure, integrated access to documents, facilitated remote public access to records, and improved disaster recovery. As a result, the City of Dover significantly increased transparency for constituents, realized major process efficiencies and cost reductions, and eliminated many paper-based workflows through digitization.

City of Dover

Annie Dove

Director of Information Technology