Case Study: Central Florida Quality Care quadruples referral processing with onPhase

Central Florida Quality Care quadruples referrals per day with onPhase

Central Florida Quality Care, a home health organization, faced a challenge with its inefficient, multistep manual process for handling patient referrals and authorizations. This labor-intensive system required staff to print documents and wait for manual insurance approvals. The vendor onPhase provided a solution using its optical character recognition (OCR) capture tool and document management platform to digitize these workflows.

By implementing onPhase's solution, Central Florida Quality Care automated its document intake and created a digital approval process. This resulted in a dramatic increase in efficiency, allowing them to process over 200 referrals daily, a 200% boost from their previous 50. The automation also reduced their required staff by half for this process and is expected to increase profits by 40%. onPhase provided CFQC with a complete audit trail and enhanced searchability, improving accuracy and client service.

Central Florida Quality Care