Case Study: Alaska Village Electric Cooperative streamlines trip report processing with onPhase

Alaska Village Electric Cooperative - Customer Case Study

The Alaska Village Electric Cooperative (AVEC), a not-for-profit utility, faced significant challenges managing handwritten trip reports from field workers across its vast, remote service area. These paper-based processes were slow, error-prone, and required extensive manual handling and duplication, delaying critical reimbursements and deployments. To address this, AVEC partnered with onPhase to implement a solution leveraging its Document Management Core and Process Workflow Automation Core.

onPhase's solution transformed the paper reports into an electronic smart form and automated the entire workflow. This eliminated document duplication, streamlined processing with automated rules, and provided instant remote access to report status for management. The implementation resulted in immeasurable cost savings, drastically reduced processing times, and significantly improved operational efficiency for the cooperative.

Alaska Village Electric Cooperative

Sherry Kent

System Administrator