Case Study: U.S. Bank achieves paperless account openings and faster loan processing with OneSpan

U.S. Bank Streamlines Account Openings and Loans with Silanis

U.S. Bank, a top-ten U.S. commercial bank with about 17.6 million customers and over 3,000 branches, faced slow, paper-based account opening and loan processes hampered by legal and compliance concerns around wet signatures. To eliminate customer trips to branches and time-consuming paper workflows (like faxing signature cards), the bank turned to OneSpan and its e-signature solutions (on-premise e-Sign Enterprise and e-SignLive for treasury management) to digitize customer-facing transactions.

OneSpan implemented end-to-end electronic signing and straight-through processing across front- and back-office workflows, enabling paperless consumer loans at all 3,080 branches and rapid rollout of new use cases. The program delivered measurable impact: roughly 460,000 documents eSigned weekly, an 85% branch adoption rate for paperless loans, annual labor savings of over $250,000 versus a SaaS alternative, and freed staff to focus on sales and service while providing strong regulatory-compliance evidence through captured signing records.

U.S. Bank

John Fraser

Vice President of Technology