Case Study: U.S. Bank achieves 90% e-signature adoption for deposit account openings with OneSpan Sign

U.S. Bank extends e-signatures with OneSpan, reaching 90% customer adoption

U.S. Bank, a top five U.S. bank, faced a significant challenge with its paper-based process for deposit account openings. Storing and retrieving physical signature cards was extremely time-consuming and expensive for its over 3,000 branches. To solve this, the bank turned to OneSpan and its OneSpan Sign Enterprise Plan e-signature solution to go paperless.

The integration with OneSpan's platform was completed in just a few days. The solution enabled customers to e-sign documents directly on a signature capture pad in the branch. This resulted in a 90% customer adoption rate for e-signatures, freed up branch staff to focus on revenue-generating activities, and eliminated the need for physical storage space. OneSpan provided a compliant electronic process with a full audit trail, significantly improving efficiency and the customer experience.

U.S. Bank