Case Study: U.S. Bank reduces loan exceptions and speeds processing with OneSpan e-signatures

U.S. Bank cuts loan exceptions by 90% with OneSpan

U.S. Bank, a top 5 U.S. bank, faced significant challenges due to its manual, paper-based process for consumer and small business loans. This process resulted in costly errors, a negative customer experience, and downstream legal and compliance risks. To address this, the bank partnered with vendor OneSpan to implement their e-signature solution, OneSpan Sign.

The solution from OneSpan involved deploying e-signatures across over 3,000 retail branches and integrating with the bank's loan origination system to enable straight-through processing. This implementation by OneSpan resulted in a 90% reduction in loan exceptions, eliminated 80% of document handling costs, and redeployed 95,000 hours of banker time to sales. It also improved the customer experience and significantly reduced future risk.

U.S. Bank