Case Study: a Fortune 50 company streamlines employee communications and automation with OneReach.ai

Fortune 50 Automates Employee Systems and Communications

A Fortune 50 company with a large portfolio of global brands faced significant challenges with its employee portal and communications systems. The portal, which serviced HR, IT, and other departments, had low user satisfaction. The company was using six different disparate conversational AI vendors, which led to employee confusion and low adoption rates. They needed a unified, scalable platform and chose OneReach to overcome the limitations of their previous point solutions.

The solution involved implementing the OneReach.ai platform to automate portal processes and create a conversational AI interface for employees. The rollout was handled in phases over 12 months, migrating 29 existing chatbot experiences and utilizing a co-creation approach with a dedicated team. This established a center of excellence and enabled widespread adoption across the enterprise, though the case study does not provide specific, quantified metrics for the results.