Case Study: Fortune 100 CPG Firm achieves 83% CSAT and 40% lower cost to serve with OneReach.ai

Fortune 100 CPG Firm cuts onboarding from 6 weeks to 1 week with OneReach

A Fortune 100 consumer goods company faced significant challenges in providing unified employee support across its 300,000 global workforce. With dozens of legacy systems and hundreds of different onboarding processes, employees experienced frustrating delays for routine IT and HR requests. The company partnered with OneReach.ai to build an intelligent employee assistant to address this tool sprawl and complexity.

OneReach.ai implemented a network of AI agents that could take action across the company's many backend systems, not just answer questions. This solution resolved requests end-to-end, dramatically streamlining processes like onboarding and password resets. The results included an 83% employee satisfaction score, an 80% containment rate, a 35% reduction in inbound calls, and a 40% reduction in the cost to serve.