Case Study: Large Logistics Company streamlines CX and operations with OneReach.ai

A bot that simplifies shipping/delivery updates and unifies customer service

The customer, a large logistics company, faced challenges in its customer experience and operational efficiency. To address this, they turned to OneReach and its no-code platform to implement an AI agent solution.

OneReach implemented a new contact center solution powered by AI agents for the large logistics company. This implementation led to a significant 65 NPS score and an impressive $80 million annual profit increase for the customer.