Case Study: Securly boosts NPS and expansion revenue with ON24

Securly boosts NPS 150% with ON24

Securly, an education technology company, faced a significant resource challenge as its customer success team was spending up to 90% of their time on one-on-one phone calls to train customers. This approach was time-consuming and not scalable to meet the growing demand for product best practices content. To address this, Securly turned to the ON24 Platform to create a more efficient digital training solution.

Using ON24's simulive and video capabilities, Securly developed a themed webinar series that distilled 300 hours of calls into just 10 hours of reusable collateral, achieving a 97% time savings. This scalable solution led to a 150% increase in Net Promoter Scores and a 400% year-over-year growth in expansion revenue, while also reaching nearly 20% of their customer base.

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