Case Study: Nationwide reduces HR support calls by 10% with ON24

Nationwide reduces calls and emails by 10% with ON24

Nationwide, a major insurance and financial services company, faced a challenge in keeping its large, dispersed workforce informed about HR programs. With four separate HR groups using disconnected systems, associates were confused about where to find information, leading to inefficiency. To consolidate its communications and improve the associate experience, Nationwide turned to the ON24 Platform.

Using ON24, Nationwide created a unified virtual environment as a one-stop-shop for all HR needs, featuring webinars, on-demand content, FAQs, and chat support. This solution streamlined information delivery and empowered associates to find answers independently. As a result, Nationwide saw massive engagement with over 53,600 unique visitors and 667,400 documents viewed. Critically, ON24 helped Nationwide reduce calls and emails to its support team by 10%.

Nationwide