Case Study: Klingel achieves more efficient customer service with OMQ

Klingel Gruppe Customer is king, Online shoppers enjoy service world

The customer, Klingel Group, is a major European mail order company that sought to improve its customer experience across its 50+ online shops and numerous service requests. The vendor, OMQ, provided its AI solutions including OMQ Contact, OMQ Help, and OMQ Assist to address this challenge.

The OMQ solution involved implementing an intelligent, self-learning knowledge base that provides real-time support and auto-answers to customer inquiries. This system was integrated into Klingel's complex in-house ticket system, supporting 32 different languages for all its country markets. The implementation by OMQ led to a sustained increase in both the efficiency and quality of the company's service support.

Klingel

Florian Scheel

Head of Customer Experience