Case Study: Hörmann achieves real-time customer service with OMQ AI technology

Hörmann Intelligent customer service via app and website

The Hörmann Group, a leading international manufacturer of doors and gates, faced the challenge of implementing a uniform, cross-national customer support system that was simple to control and met all the requirements of their large organization. They selected OMQ's technology, specifically the AI-based knowledge base, to address this need.

OMQ implemented its products, including OMQ Contact, directly within Hörmann's BiSecure-App and website. This integration allowed customers to get immediate, automated answers to their questions, enabling them to control devices and check statuses without delay. As a result, Hörmann established a real-time digital customer dialogue and significantly increased their service level. The OMQ team provided dedicated support to adapt the solution for the mobile app's smaller display.

Hörmann

Ralf Biegert

Marketing Manager