Case Study: Pepsi Bottling Group achieves improved customer service and reduced routes and overtime with Omnitracs Roadnet

Pepsi Bottling Group Improves Customer Service by Embracing Routing Technology

Pepsi Bottling Group–Denver, serving more than 7,000 customers with a fleet of bay and bulk trucks and peak daily volumes of roughly 30,000 (bay) and 70,000 (bulk) cases, needed to reduce transportation costs without sacrificing the high level of customer service the brand is known for. Their existing routing software didn’t meet those needs, particularly around prioritizing high-volume accounts and efficiently planning complex daily routes.

They implemented Omnitracs Roadnet Transportation Suite—using daily routing, scheduling and fleet-loading tools—to create fixed “lock stops” for key customers and dynamically route remaining stops, enabling a 24-hour order turnaround. The solution consolidated daily routes, improved routing speed, more accurately identified truck volumes (about 575 cases/truck), reduced driver overtime, and helped Pepsi‑Denver maintain on-time service and stronger customer satisfaction.

Pepsi Bottling Group

Jim Quintana

Bulk Delivery Manager