Case Study: Nixon Uniform Service & Medical Wear achieves superior territory coverage and higher customer satisfaction with Omnitracs Territory Planner

Nixon Gains Superior Coverage in Territory Management and Customer Service

Nixon Uniform Service & Medical Wear is the Mid‑Atlantic market leader in medical apparel and linen rental, operating from multiple facilities with a 70‑vehicle fleet serving about 4,500 customers on 250 weekly routes. Rapid growth made it hard to measure and control route costs and left routes unbalanced, driving up transportation expenses and limiting consistent customer coverage.

Nixon implemented Omnitracs Territory Planner to reconfigure and optimize geographically based territories, balance route volumes and days, and perform targeted re‑routes. The change reduced fuel and fleet costs with almost immediate payback, produced denser, shorter routes, improved RSR consistency and customer service, and boosted employee morale and job satisfaction.

Nixon

Lee Beup

Marketing Director