Case Study: Room & Board achieves 22% faster service and 50% reduced routing time with Omnitracs Roadnet Transportation Suite

Modern Furniture Retailer, Room & Board, Outfits Its Operations with Savings, Using Omnitracs Roadnet Transportation Suite

Room & Board, a national furniture retailer known for American-made pieces and a focus on customer service, needed a more advanced routing solution to better plan vehicle capacity, accurately estimate service times, and improve customer communications. Their previous routing vendor lagged on technology, and they were loading trucks by dollar value rather than actual volume, which led to inefficiencies and uncertainty when scaling operations.

Implementing the Omnitracs Roadnet Transportation Suite (Roadnet, Info Center, MobileCast) let Room & Board increase truck capacity without damaging product, replace manual whiteboard tracking with real‑time ETAs, and more accurately predict resource needs. Results included a 22% improvement in service time within three months, a 50% reduction in routing time, improved customer survey scores, and a 5% improvement in service time within the first hour.

Room & Board

Deanna Edeh

Business Analyst