Case Study: Crown Products achieves faster, more efficient deliveries and cost savings with Omnitracs Roadnet Anywhere

Crown Products Improves Efficiency and Service with Omnitracs Roadnet Anywhere

Crown Products, a family-owned packaging and janitorial supplies distributor serving New York City and nearby New Jersey and Connecticut since 1919, needed better visibility and control over daily deliveries. With seven straight trucks and 10,000 customers, the company struggled with coordinating drivers, missed stops, delivery exceptions and inefficient use of vehicle resources that hurt timeliness and customer service.

By deploying Omnitracs Roadnet Anywhere (Plan and Dispatch) and using GPS tracking and the real-time Route Explorer dashboard, Crown Products gained route planning, live dispatching and exception management capabilities. Within four months they achieved ROI, virtually eliminated non-receivables, improved second-run efficiency, removed one vehicle/driver from the road, reduced overtime, uncovered misuse of assets and strengthened proactive customer communication.

Crown Products

Robert Whetsell

Director of Operations