Case Study: Merchants Foodservice achieves improved safety, driver visibility, and on-time deliveries with Omnitracs One

Applying advanced technologies to ensure drivers and products arrive safely, on time, and intact

Merchants Foodservice, a 110‑year‑old distributor operating in 12 states and serving more than 6,000 customers, needed better control and visibility across its fleet to keep perishable goods, drivers, and the public safe and to meet tight delivery windows. The company faced daily challenges around visibility, safety performance, cost containment, compliance, driver retention, and customer service.

By adopting the converged Omnitracs One platform—combining SmartDrive video‑based safety, ELD/HOS, routing, dispatching, and proactive alerts—Merchants gained real‑time insights and a structured coaching program. Results included a 75% reduction in speeding, 50% fewer collisions and 50% fewer cell‑phone distractions, a 14% improvement in fuel efficiency, 25% fewer insurance claims, an 11–15% lift in driver visibility and customer satisfaction, and reduced DVIR maintenance issues of about 25%.

Merchants Foodservice

William Dowden

Safety Manager