Case Study: Ace Endico achieves improved customer service and real-time route visibility with Omnitracs

Ace Endico Improves Customer Service through Real-Time Route Execution

Ace Endico is a family‑owned foodservice distributor serving more than 2,000 customers across the New York tri‑state area. Rapid growth exposed inefficiencies in their manual routing process—three employees were handling route planning—and created a need for better field visibility and more accurate delivery ETAs to improve customer service and control transportation costs.

Ace Endico implemented Roadnet for daily routing and MobileCast (leveraging their Nextel phones) alongside the Roadnet Info Center to provide real‑time route execution and delivery tracking. The integrated solution cut routing staff from three to one, improved route visibility and on‑time communication, reduced overtime and transportation expenses, and increased customer satisfaction while supporting continued fleet and customer growth.

Ace Endico

Les Sideman

Routing Manager