Case Study: The Co-operative Bank improves mortgage advisor recruitment with Omni RMS

The Co-Operative Bank recruits 80+ mortgage advisors in 4 months with Omni RMS

The Co-operative Bank engaged Omni RMS to undertake a Project RPO campaign to recruit over 80 Mortgage and Broker Support Advisors within a four-month period. The challenge was to manage a high-volume recruitment process, which included processing hundreds of applications and running a multi-stage selection process, all within a tight timeframe.

Omni RMS managed the entire campaign, processing over 850 applications and successfully placing 81 people. The solution included leveraging online job boards and managing assessment centers. For The Co-op's retail division, Omni RMS redesigned the screening process to add a personal connection, which had been lost to automation. The results were highly positive, including a 97% SLA accuracy rate and a dramatic increase in interview offer and attendance rates. Candidate feedback was also exceptionally strong, with 94% feeling supported by the recruitment team.

The Co-Operative Bank