Case Study: Taco Bell achieves faster, smoother drive-thru ordering with Omilia Voice AI

Taco Bell deploys Voice AI in 890+ stores with Omilia

Taco Bell, a major global restaurant chain, sought to enhance customer experience and operational efficiency at its drive-thrus. The company partnered with Omilia to implement its Voice AI Solution, aiming to reduce friction in customer interactions and free up team members to focus on hospitality.

Omilia's solution provided specialized voice models and noise filtering to accurately process orders in challenging drive-thru environments. The implementation was a success, with the Voice AI Solution deployed in over 890 U.S. stores by April 2026. Results included transaction times that were on par or faster than traditional methods and early indicators pointed to reduced employee turnover, achieving Taco Bell's goals of improving both customer and team member experiences.

Taco Bell