Omilia B2B Case Studies & Customer Successes

Omilia started as a contact center integrator, building solutions on top of 3rd party software. They quickly gained first hand experience of the shortcomings and difficulties of delivering an unstructured Natural Language UI with the then available technologies. At Omilia they live by the conviction that good technology is invisible to the final user. Their Natural Language Understanding platform, DiaManT allows the enterprise to finally reap the benefits that artificial intelligence and natural language have been promising for years.

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Omilia B2B Case Studies & Customer Successes

Case Studies

Alfa Bank achieves lower handling times and near-zero transfers with Omilia

Alpha Bank Achieves Faster, Smarter Customer Care with Omilia's NLU and ASR Voice Portal

a leading Canadian courier and freight shipping company reduces call volume with Omilia Conversational Voice

Discover Financial Services improves self-service and customer experience with Omilia Conversational AI

Discover Financial Services modernizes its contact center with Omilia's conversational AI

Eurobank cuts contact center costs and boosts customer satisfaction with Omilia

Eurobank reduces agent transfers and boosts customer satisfaction with Omilia conversational IVR

a financial service company boosts self-service and cuts call volumes with Omilia Conversational Voice

FUNKE Mediengruppe cuts call abandonment and boosts self-service with Omilia

Kcell improves customer service and reduces lost calls with Omilia

a large credit union achieves faster, more accurate member routing with Omilia Conversational AI

a leading US financial services company improves IVR containment and customer experience with Omilia

MTBank achieves over 20% self-service call handling with Omilia

a multinational financial services company in Canada improves customer experience and security with Omilia Conversational AI and Voice Biometrics

Piraeus Bank boosts IVR efficiency and customer satisfaction with Omilia

Piraeus Direct Services cuts IVR handling time by 50% with Omilia

PSEG improves customer service and operational agility with Omilia Conversational AI

Public Employee Retirement Systems improves IVR self-service and caller authentication with Omilia

PSEG achieves smarter contact center operations with Omilia’s AI

PSEG boosts contact center efficiency with Omilia

Purolator achieves 98% voice accuracy and 95% chat containment with Omilia’s conversational AI platform

Taco Bell achieves faster, smoother drive-thru ordering with Omilia Voice AI

Yoigo improves IVR efficiency with Omilia

Young Energy Achieves Higher Containment and Fewer Misrouted Calls with Omilia Conversational AI

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