Case Study: Zendesk achieves 50% faster RFP responses with Ombud

Zendesk decreases RFP response time by 50% with Ombud

Zendesk, a customer service software company, needed to streamline its responses to RFPs and security assessments amid rapid growth. Information was siloed across departments and third parties, making responses highly manual and time-consuming for its sales and presales teams. To address this, Zendesk turned to the vendor Ombud for its content management and automation solutions.

By implementing Ombud, Zendesk centralized all its response content and tools into a single, accessible platform. This allowed for automated document creation and streamlined departmental reviews. As a result, Zendesk decreased its RFP response time by 50%, reduced required admin staff by half, and saw win rates increase threefold year over year, according to the case study from Ombud.

Zendesk